Customer Testimonials
" What really stood out about Phonestar was their excellent customer service. In an industry that is generally lacking in good service, Phonestar made sure that we were kept in the loop during every stage of the installation of our new lines and phone system. They made sure they paid attention to the details, to make sure all of the pieces of the puzzle came together without a hitch. "
– Mark Shaw, Better Workplace Management
Features
Time-based routing
Time & Day routing allows you to direct your inbound calls calls to a particular answer points based on designated times of the day, days of the week or specific dates including weekends and public holidays.
For example, you could direct your 1300 or 1800 number to your office phone during business hours, but have it answered by your live answering service after hours, on the weekend and on public holidays.
Origin-based routing
Origin Based Routing enables you to have multiple answer point locations for individual 13, 1300 and 1800 Inbound services based on
- State
- Region
- Exchange area (to postcode level)
It is also possible to bar calls from specific locations include Local Call Barring, Mobile Call Barring, Local & Mobile Call Barring and Geographical Call Barring.
Diversions
Call diversion allows you to nominate an alternative Answer Point if the primary Answer Point is busy or not answered. There are 4 available options to ‘recover’ calls and each option can be terminated to an Answer Point or announcement.
- No Answer – redirect calls to a second (and if required) third answerpoint when the call is not answered (normally after 20 seconds).
- Busy – redirects calls to another answerpoint if your first answerpoint is busy
- Combination of above
Recorded Voice Announcement
About RVA
Recorded Voice Announcement (RVA) is a system for the purpose of leading your customers through up to 5 menu buttons to enable them to connect to the most appropriate section or department of your business.
RVA provides you with automated reception and call forwarding and can include additional services such as 1300 number or 1800 number connection, Live Answering Service, Messagebank, Fax2Email Service and Specialised Routing.
Call Splaying
Call splaying allows you to distribute calls across up to 10 answerpoints according to the percentage of calls received. For example, if you were running an advertising campaign and you expected a large volume of calls, you could direct 30% of these calls to your office, 30% of calls to a temporary staff member off-site, 20% of the calls to your mobile phone, and the remaining 20% to a messagebank or live answering service.
This feature basically allows you to become in instant call centre, without the hassle of setting up a PABX phone system or increasing your office space.